Sector: Financial Technology
Reports to: Customer Support Manager
Career Level: 0–2 Years of experience in customer support
Employment Type: Full-time
Qualifications:
- Education: Bachelor’s degree in a relevant field
- Experience: 0–2 Years of experience in customer support or call centre roles
- Certification: Customer service training is an advantage
- Minimum CGPA of 3.0 and above
- Must have passed the national exit exam
- For fresh graduates: must have graduated in 2016 E.C or later
About YaYa Wallet:
YaYa Wallet (YaYa PII SC) is a Payment Instrument Issuer focusing on providing payment solutions through mobile wallet software systems, committed to delivering faster, secure, inclusive, and tailored digital financial services. Our services include bank transfers, cash-in and cash-out, utility and bill payments, merchant transactions, inward international remittances, and recurring or scheduled payments. As a dynamic and rapidly growing company, we are seeking a talented and ambitious Junior Customer Support Officer to join our team.
Job Summary:
Handles customer inquiries, resolves issues, and ensures high customer satisfaction across all communication channels.
Essential Responsibilities:
- Respond to customer inquiries via phone, chat, and email
- Resolve complaints and escalate when necessary
- Provide product and service information
- Track customer interactions
- Maintain service quality standards
Essential Skills:
- Strong communication and interpersonal skills
- Problem-solving ability
- Ability to work under pressure
- Customer-focused mindset
- Basic computer skills
Salary
Salary as per the company scale
Evaluations:
Please ensure your application addresses all position qualifications, including education, experience, and required skills.
Closing date: April 15, 2025
Join us at YaYa Wallet and be part of a team that is transforming the way people manage their finances! We look forward to seeing how you can contribute to our success!