Sector: Financial Technology
Reports to: Customer Operations Manager
Career Level: 0–2 Years of experience in operations or partnerships
Employment Type: Full-time
Qualifications:
- Education: BA in Business Administration, Marketing, or a related field
- Experience: 0–2 Years of relevant experience
- Certification: Relevant training is an advantage
- Minimum CGPA of 3.0 and above
- Must have passed the national exit exam
- For fresh graduates: must have graduated in 2016 E.C or later
About YaYa Wallet:
YaYa Wallet (YaYa PII SC) is a Payment Instrument Issuer focusing on providing payment solutions through mobile wallet software systems, committed to delivering faster, secure, inclusive, and tailored digital financial services. Our services include bank transfers, cash-in and cash-out, utility and bill payments, merchant transactions, inward international remittances, and recurring or scheduled payments. As a dynamic and rapidly growing company, we are seeking a talented and ambitious Junior Customer Operations and Partnership Officer to join our team.
Job Summary:
Supports customer operations and partnership activities, ensuring smooth onboarding, coordination, and service delivery.
Essential Responsibilities:
- Support partner and merchant onboarding
- Coordinate operational processes
- Monitor partner performance
- Assist in preparing agreements
- Resolve operational issues
- Maintain partner records
Essential Skills:
- Strong communication and coordination skills
- Relationship management skills
- Problem-solving ability
- Organizational skills
- Ability to multitask
Salary:
Salary as per company scale
Evaluations:
Please ensure your application addresses all position qualifications, including education, experience, and required skills.
Closing date: April 15, 2026
Join us at YaYa Wallet and be part of a team that is transforming the way people manage their finances! We look forward to seeing how you can contribute to our success!